My old car needed a lot of work, but there was never any high pressure sales pitch, and they gave me options.The work took several hours, but they even gave me a ride to a near-by golf course where I spent a nice three hours.Their estimated time to do the work was pretty accurate. Did have to spend a little time in the waiting room, which is adequate but definitely not plush. Access to the shop from Balboa Road/Garnet is a bit tricky, but manageable.Overall a good experience.